Whether you’re starting your first help file project or are a seasoned veteran, there are always important questions you need to ask before you begin. A help file can make or break the customer experience, so it’s essential to get your project off on the right foot. In this blog post, we’ll cover nine key questions you should ask before you start your next help file project. By taking the time to ask these questions, you can ensure your project’s success and create a help file that meets your customer’s needs. Let’s dive in!
1) What is the scope of the project?
When starting any project, it’s important to understand the scope of the project and define the goals and objectives. This allows you to identify what needs to be included in the project, the resources you’ll need, and how long the project should take. For a help file project, understanding the scope of the project means identifying the features that need to be documented, the types of users who will use the help file, and the platforms or devices that must be supported. By understanding the scope of the project, you can ensure that all of your documentation needs are met and that your help file is comprehensive and effective for your users.
2) What is the target audience for the help file?
Knowing the target audience for a help file is critical to creating a successful document. If you don’t have an accurate understanding of who will be using the help file, it won’t be as effective in helping them find the information they need.
To identify your target audience, consider factors such as the industry or field, the job title and roles of those using the help file, their level of technical expertise, and other relevant characteristics. Once you have identified your target audience, you can ensure that the help file’s language, content, formatting, and structure are tailored to their needs.