Should You Take the ITIL Foundation Course? 10 Questions to Help You Decide


Are you considering taking the ITIL Foundation Course Certification? If so, you’re probably wondering if it’s right for you and how it could potentially benefit your career. To help you make an informed decision, it’s important to ask yourself a few key questions. In this blog post, we’ll discuss the 10 most important questions to ask yourself before taking the ITIL Foundation Course Certification. We’ll also explore how the certification can help you advance your career and what you need to do to become certified.

1) What is ITIL?

ITIL (Information Technology Infrastructure Library) is a globally accepted set of best practices for IT service management. Developed by the UK government in the 1980s, ITIL is a framework that covers the entire lifecycle of IT services, including service strategy, design, transition, operations, and continual service improvement. It provides guidance on how to implement and manage IT services in a cost-effective manner. The goal is to ensure that an organization can deliver the highest quality of IT services with the most efficient use of resources. 

ITIL focuses on three main areas: service delivery, service operation, and continual service improvement. In service delivery, it outlines processes and procedures that must be followed when delivering IT services, such as designing the infrastructure, planning capacity, and managing security. 

2) What are the benefits of taking the course?

The ITIL Foundation Course provides a great opportunity to obtain an understanding of the core elements and best practices of IT service management. By taking the course, you will gain a basic level of knowledge of ITIL processes and terms. You will also learn how to use ITIL’s approach to help deliver improved business value and service quality. The course will also equip you with the ability to plan, manage, monitor, and support the delivery of IT services. 

In addition to gaining a basic knowledge of ITIL processes and terms, completing the ITIL Foundation Course provides a number of other benefits. It will help you develop problem-solving skills and encourage you to think critically about processes and procedures.

3) Who should take the course?

The ITIL Foundation Course Certification is ideal for anyone looking to start a career in the IT service management industry. It is suitable for those who are new to the field and wish to gain the necessary skills and knowledge needed to build a successful career in IT service management. The course is also suitable for experienced IT professionals who want to update their knowledge and learn the latest industry standards.

In addition, anyone responsible for ensuring quality service delivery within their organization should consider taking the ITIL Foundation Course Certification. It is essential for IT professionals to understand the principles of service management, and how to apply them in their organization. By doing so, they can ensure that the services delivered by their team meet the required standards and that customer satisfaction is maintained. 

4) What will you learn in the course?

The ITIL Foundation Course is designed to provide individuals with a comprehensive overview of the ITIL best practices. The course covers key concepts such as Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvement and the roles and responsibilities associated with each of these processes. Through this course, you will learn how to implement these best practices in your organization and how to measure their effectiveness. You will also be introduced to a wide range of ITIL management tools that can help you manage your IT services more effectively. In addition, you will gain a better understanding of IT service management frameworks such as ISO/IEC 20000 and COBIT. Finally, the course will provide you with a clear picture of how these best practices and management frameworks can work together to improve the overall quality of your IT services.

5) Is the course worth the investment?

Taking the ITIL Foundation course is an important step for those interested in pursuing a career in IT service management. The course provides a comprehensive overview of the principles and best practices of the ITIL framework, which can be invaluable for a successful career. The cost of the certification varies, but it is generally seen as a worthwhile investment.

The ITIL Foundation course provides practical knowledge and insight into the ITIL framework. It teaches essential concepts such as incident and problem management, service design and transition, and continual service improvement. It also covers the foundations of IT service management, such as service strategies and processes, roles and responsibilities, and measuring service performance. This knowledge can be extremely beneficial to your career, as it will give you an edge when it comes to job opportunities or promotions.

6) How long does the course take to complete?

The ITIL Foundation Course is a self-paced program that typically takes around 15 to 20 hours of study to complete. However, the actual time it takes to complete the course depends on individual learning speed and available time to dedicate to the course. The certification exam itself is one hour long and is composed of 40 multiple-choice questions. 

Before taking the exam, it is recommended that you spend some time familiarizing yourself with the material in order to maximize your chances of success. This may include watching tutorial videos, studying resources such as textbooks, or enrolling in an online training course. The more preparation you do before taking the exam, the better chance you will have of passing it.

7) What is the passing score for the exam?

The passing score for the ITIL Foundation Course exam is 65%. This means that you must correctly answer at least 26 of the 40 multiple-choice questions in order to pass. The ITIL Foundation Course exam has a time limit of 60 minutes, and each question carries equal weight. In other words, all questions are equally important, so it’s important to be sure that you understand the material and can apply it to the questions on the exam. 

In order to make sure that you are adequately prepared for the exam, it is important to be familiar with all of the concepts covered in the ITIL Foundation Course. Be sure to review course material carefully, practice sample questions, and take advantage of any available study resources.

8) What are the exam retake policies?

The ITIL Foundation Course certification exam is a pass/fail type of exam, with a score of 65 percent or higher needed to pass. Candidates who do not pass the exam on the first attempt have the option to retake it up to three times within a one-year period from the original registration date. The retake policy also states that a minimum of 10 days must be taken between each retake.

It is important to note that all retakes are subject to a fee. The ITIL Foundation Course also states that any cheating or misconduct during the exam will result in an automatic fail, and the candidate will not be allowed to retake the exam. It is highly recommended to review the ITIL Foundation Course Exam Policies prior to taking the course to ensure that you are familiar with their guidelines.

9) What are the requirements for certification?

If you’re considering taking the ITIL Foundation course, you must be aware of the requirements for certification. In order to become certified, you will need to successfully pass the ITIL Foundation exam. The exam is based on an 80 question multiple choice format, and you must score a minimum of 65% or better in order to pass. You will also need to have prior knowledge of the ITIL framework, as the questions can be quite complex.

Before you can take the exam, you’ll need to attend an approved training course, which usually takes 2 days to complete. Once you have completed the course, you can register for the exam with a registered examination provider. Upon passing the exam, you will receive your ITIL Foundation certification.

10) What are the career prospects after certification?

Once you’ve obtained your ITIL Foundation Course certification, you open up a world of career possibilities. With this certification, you can apply for positions such as IT service managers, system administrators, or even project managers. As the ITIL standard is being adopted by more and more organizations, companies are looking for qualified professionals with ITIL certifications to lead their teams. As a certified professional, you will be able to command a higher salary and access job opportunities that were previously closed to you.